Why Our Customers Love Us
FAQ
How long does the eternal rose last?
We treat our eternal roses with a special process
to keep them looking fresh. Your rose can last a really long time if
you take good care of it (at least 3 years, but maybe even longer).
Here's how:
- Keep it away from direct sunlight: Put your eternal rose in a cool, shady spot at home.
- Don't let it get wet: Water can mess up the color and petals, so keep your
eternal rose away from damp places and don't try to water it. - Be gentle: Even though eternal roses are tough, be careful not to handle
them too roughly. Try not to touch the petals or stem too much. - Use the display case: Keep your eternal rose in its case (with the top on) to shield it from dust and other stuff in the air.
Do I need to water or maintain the rose?
No need to water or take care of the rose in our eternal rose box. We've made it special, so it stays fresh and pretty without any effort from you. Our eternal rose boxes are made to give you a beautiful display without any fuss, so you can enjoy the rose's beauty without any worries about taking care of it.
Is the necklace adjustable?
Sure thing! The necklace that comes with our rose box can be changed to fit you just right. It has a delicate chain and a lobster clasp, so you can make it as long or short as you like.
Does it come put together or is this a DIY?
It comes put together & ready to be gifted.
When will my order be shipped?
✈ SHIPPING
Delivery Time = Processing Time (1-2 working days) + Shipping Time
Shipping methods:
1. Standard Shipping
Shipping time: 5~12 Days
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Can I receive a refund?
No worries! With our 30-day risk-free guarantee, you can return or exchange if it doesn’t fit your expectations perfectly.